Crow Canyon Software’s Customer Service and Support Solution for SharePoint and Office 365 powers up your current office infrastructure, providing more organization, increasing customer satisfaction, and reducing employee frustration.
- Captures requests from customers and clients using SharePoint,
email, mobile, and web - Routes requests to appropriate personnel for speedy resolution
- Keeps requests moving to completion with escalation and
alerting features - Facilitates two-way communication with customer to provide
status and updates - Attach and track forms, documents, and other paperwork to
requests - Links to customer records, CRMs, databases, assets, and more,
as needed - Comes with reporting tools and dashboards for support team
management
All businesses are faced with the challenge of supplying goods and services backed by strong customer service and support. Delivering a high level of service with limited resources and funds can strain an organization. Crow Canyon’s Customer Service and Support Solution provides an effective support system for your team. Customers will benefit from quick and accurate responses and on-going tracking and follow up ensures issues are resolved and customers’ needs are met.
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